One of the things my better half and I have noticed in the last couple of years is the absolute horrible customer service we have gotten from everything from a drive-thru burger place to the constant cashiers in bad moods at so many stores.

During this recession when so many Americans are out of work, one would think the people who do have jobs would appreciate that. Strangely enough it seems to us that the opposite is true. I can’t believe how many times, even in the last few months, we have gone to one store or another and dealt with one company after the other that treated us poorly.

We grew up in the 1980’s and customer service was king. We both had several jobs dealing with the public in our younger years and if we didn’t have a smile on our face and treated people kindly, we found ourselves out of a job. This was not something up for debate. Somehow this has all been lost and the customer service from so many different companies has been off the chain terrible; Visa and MasterCard skimming off the top of donations to Haiti, the airlines being force “by law” to treat us better and on and on.

I even had a manager of a Dominos Pizza where I live, call back my house after a delivery of a pizza to berate me that I did not tip the driver. I couldn’t believe it! Here this bastard called my home giving me a hard time because I did not want to tip on top of the two dollar and fifty cent delivery charge on top of a ten-dollar pizza. I guess this guy felt I needed to pay 50% of the cost of the pie for them to bring this pizza to me! Not to mention they are five minutes from my front door, thus my ten-dollar pie being 15 bucks for no particular reason.

On top of that, their pizza “sucks” in my opinion. I didn’t want to pick up a pie where I like it at a “mom and pop’s” pizzeria where they only have take out. Let that be a lesson to you. If the pizza is really good, you must go get it, they don’t “need” to bring it to you.

Normally I would worry about Dominos Pizza suing me because I published that their pizza sucks, but hey, “they” even said the “same thing” on their very own commercial as of late. This is how bad customer service has become! They tell us their product sucks on their very own commercials! Letting us know after all these years they are finally going to listen to customers and change their sauce and dough that people say is horrible. Like that is some groundbreaking epiphany to the executives at Dominos pizza to care about what the customer wants!

The whole world is upside down for God’s sake! Hey Dominos, since you now are listening to your customers on hidden cameras in blind surveys, how about dropping that two dollars and fifty cent delivery charge in a damn recession? Somehow most of the years I’ve walked this Earth, you had free delivery and guaranteed it in thirty minutes! The last 6 or so years you’ve been raping us with this delivery charge, which only affects your delivery drivers, because many won’t tip twice for God’s sake. How about going “back to the basics” and getting back to how you started a conveyor belt Pizza Empire!

I hope this article goes viral! Bloggers unite and take back our customer service rights! Let us all be heard! These guys and many others have been socking it to us, “the customer,” for so long it almost seems like commonplace or the way it is supposed to be.

So looking at customer service in this recession/depression, I declare it is worse than ever. I know we are not alone on this one! I do want to give a shout out for the one company that has the absolute best service anywhere and that is Five Guys Burger and Fries! Not only do they have the best burger and fries, but also their customer service brings me back to the day when “the customer always counted!” May the Lord himself bless the people at Five Guys Burger and Fries and the rest of these companies who treat us so badly can find some other people to abuse!

From now on you treat us like crap, no more business from us! The customer pays your salary Ms. Angry bank teller, did you forget your bank took the bail out money? How about a smile or is that too much to ask? Or you Mrs. Rude cashier, if you don’t care about your job, how about moving over and let someone else in there that would appreciate it?

Last but not least, you, ” Mr. Manager of Dominos Pizza,” don’t you EVER call my home telling me how I should tip for your horrendous service and your not so scrumptious pizza sauce that tastes like ketchup. Who the Hell do you think you are? I know who I am! I’m the customer damn it!

C. Rich

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